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Contact Us

We're currently experiencing issues with our e-mail system. Please use our backup e-mail [email protected] until the issues are resolved. Learn more

Product Information

All our product information can be found on our website. Please also check our FAQ. If you do not find what you are looking for then please contact us at [email protected]. You can also call us on +45 88707070 (The call is free when calling via Redspot's service).

Delivery

Delivery time is stated on your order confirmation as well as on our sales and delivery terms. You can also follow the delivery of your order on my accont. If you still have questions, please contact us via [email protected]. You can also call us on +45 88707070 (The call is free when calling via Redspot's service).

Bookkeeping, payment, bills, change of (email) address

You can always see your latest invoices / bills, call specifications and payments under my account. You can also see your subscriptions, their term and change (email)address. Answers to most questions can be found under Frequently Asked Account Questions. If you still have questions, please contact us via [email protected]. You can also call us on +45 88707070 (The call is free when calling via Redspot's service).

Support, Help

You can find a lot of help on our website under support in the menu. There you will find setup instructions, solutions to typical problems as well as operating status information. If this does not help you, please contact us via [email protected] and remember to provide your subscription number, phone number, what type of equipment and ISP you use. You can also call us on +45 88707070 (The call is free when calling via Redspot's service).

Returns and Complaints

If you want to return or complain, please contact us first. You will then receive a return no. and a return address. Items shipped without prior agreement will be rejected.

General email and phone number.

General Email: [email protected]

Tel: +45 88707070 (The call is free when calling via Redspot's service).

The phones are open on weekdays from 9-17 Central European Time. We can be busy from time to time. If you experience waiting time of more than 15 min, please send us an email with your question and possibly your telephone number so that we can call you back.