Setup Guide

3CX PBX

This guide is based on 3CX version 20. Setup of other versions might differ.

Important: Danish numbers must be entered without countrycode, e.g. "12345678", all other numbers must be entered in E.164 format, e.g. "+4412345678".

1. Save this configuration template (redspot.pv.xml) to your computer.
2. In the 3CX console, navigate to “Admin” > “Voice & Chat”. Click “+ Add SIP trunk” and then "Import Provider".
3. Click "Select a file" and select the template from step 1 (redspot.pv.xml), click "Upload" and then "Import".
4. In "Name", enter "Redspot".
5. Specify the default route, this will be the destination calls will be routed to for DIDs not assigned to an (system) extension. So as soon as you assign the main number to for example your main IVR, then the default route will be ignored for that main trunk number. The same for a DID assigned to an extension. In effect the default route is the destination for any unassigned DIDs.
6. In “Limit to”, specify whether this will be a system wide SIP trunk or a department specific SIP trunk. If system wide, then only system owners and system admins can manage the SIP trunk. If department specific, group owners and admins can also manage the SIP trunk. If you put a SIP trunk into a department, its DIDs will only be visible within the department.
7. If this is the first SIP-trunk you're adding, tick "Create an outbound rule for this SIP Trunk".
8. In "Main Trunk Number", enter your main phone number1. 
9. In "Number of sim calls per trunk", enter the number of channels/lines of your Redspot SIP-trunk.
10. In "Authentication ID (SIP User ID)", enter your Redspot SIP-trunks main phone number1.
11. In "Authentication password", enter your password from your welcome e-mail.
12. Click on the “DID Numbers” tab on the top and click “+Add” to add any DID numbers associated with this account1. You may also use “Import” to massively import DID numbers. Here is a sample “.txt” import file for DIDs that you can download.
13. Click “Save” and continue by Adding an Outbound Rule or editing an existing one.

Outbound Rule

Here is an example of a outboud rule.

Dialing outbound numbers by entering "0" as prefix 

 

1. In "Calls to numbers starting with prefix", enter "0".
2. Select "Redspot" under "Route 0".
3. In "Strip digits" under "Route 0 (Redspot)", select "1".
4. If needed, enter a different phone number in "Outbound caller ID"1. Some  restrictions may apply. Learn more
5. Click “Save”. You are now ready to make and receive calls!

Once the SIP-trunk is created, you will see a status indicator showing green for registered and red for not-registered next to the SIP-trunk under “Admin” > “Voice & Chat”.

For further information, like setting up DIDs, please see Configuring a SIP Trunk at 3CX.